Cedars Mobile Invitation
“A Healthy Tomorrow, Starts Today”
A service and interaction design project sponsored by Cedars-Sinai to improve access to lung cancer screening through a mobile unit and digital engagement strategy.
Industry
Cedars-Sinai Medical Center | ArtCenter College of Design
Role
Service/UI & UX Designer
Duration
2024 | 14 weeks
Contributors
Interdisciplinary Major
Problem
Lung cancer screening rates remain critically low due to awareness gaps and accessibility challenges.
Less than 1% of eligible individuals get screened.
Limited clinic access in rural and underserved communities.
Mistrust in the healthcare system affects participation.
Solution
A mobile-first screening platform with self-assessment and digital outreach to increase early detection.
Eligibility Self-Check - A quick tool for users to assess their screening eligibility and get personalized guidance.
Mobile Clinic Finder - Make it easy to book a screening site.
Educational Outreach - digital outreach to raise awareness.
Key feature
Quickly determine if you qualify for lung cancer screening through a simple self-assessment. Answer a few questions to receive personalized guidance on your next steps, making early detection more accessible and efficient.
Eligibility Self-Check
Quickly find nearby screening unit stops, check availability, and book an appointment. Stay updated on real-time locations for easier access to lung cancer screening, making early detection more convenient.
Impact & Insights
This solution enhances accessibility, raises awareness, and simplifies the screening process, empowering more individuals to take proactive steps toward lung cancer prevention.
Why This Matters?
Low screening rates are driven by multiple barriers, limiting access to early detection.
Socioeconomic inequities – Limited healthcare access and financial barriers prevent many from getting screened.
Health literacy gaps – Mistrust in the system and language barriers discourage participation.
Awareness challenges – Lack of outreach and education leads to missed screening opportunities.
Service Blueprint
We mapped the current lung cancer screening process in LA through research and interviews. Key barriers were identified to enhance accessibility and streamline patient experience.
Evolution of Design & Features
Low-Fi Progress
Design System Exploration
We initially explored a red-orange theme, but it felt too urgent for a healthcare app and the brand theme.
Based on user feedback, we switched to a blue-green palette, which better conveys trust, calmness, and professionalism, making the experience more approachable.
To ensure accessibility, we designed a fully web-based experience, eliminating the need for app downloads. This approach reduces friction, improves follow-through rates, and minimizes step fatigue, making it easier for users to complete their screening journey.
Mobile-Friendly Access
Mobile Prototype Showcase
Prototype Showcase
Beyond the App - Expanding Awareness
Family plays a crucial role in encouraging individuals to prioritize their health. Support from loved ones can reduce hesitation and increase screening participation. To reinforce this message, we designed multilingual posters and invitation letters, ensuring accessibility for diverse communities.
